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Curacel Auto

Overview​

This playbook outlines how we're revolutionizing motor insurance through streamlined vehicle inspection, damage detection, and assessment by leveraging cutting-edge AI and computer vision technologies. The AI-assisted vehicle damage detection platform aims to provide an automated and accurate solution for detecting and assessing damages on vehicles using artificial intelligence and computer vision technology.

Objective​

Our Auto Claims product's main objective is to revolutionize the vehicle inspection process by integrating AI-driven technologies for efficient damage detection and assessment thereby enhancing the motor insurance experience for both insurers and policyholders.

Fundamentally, it seeks to reduce claim processing durations and the manual efforts involved in vehicle inspection for policy underwriting and claims. Ultimately, these advancements aim to elevate the overall customer experience for policyholders.

User Groups​

Policyholders: Individuals who want to assess vehicle damages for various purposes, such as insurance claims, pre-purchase inspections, or general vehicle maintenance.

Insurers: Insurance companies who want to leverage technology to reduce vehicle assessment for pre-policy inspections and claims processing.

Individuals using the platform have the ability to acquire a new policy, access and review active policies, as well as submit claims. Additionally, insurers possess the capability to review and action new policy purchase requests, manage claim submissions, and gain comprehensive insight into customers and their transactions.

Core Benefits​

  1. Enhanced Efficiency: Streamlined inspection processes leading to faster claims processing and reduced turnaround times.
  2. Improved Accuracy: Precise damage detection and assessment, minimizing errors and discrepancies in claim settlements. Cost Optimization: Reduced operational costs through automation and optimized resource utilization.
  3. Competitive Edge: Establishing insurer clients as pioneers in innovative motor insurance solutions, attracting a broader customer base.

Key Components​

  1. Image Upload and Processing Users can capture photos of damaged areas of their vehicles directly using their mobile devices and the platform performs image validations, preprocessing, normalization, and enhancements to optimize image quality for further analysis.
  2. AI-Based Damage Detection The platform utilizes deep learning algorithms and computer vision techniques to analyze the uploaded images to detect and identify potential damages, including dents, scratches, cracks, or other visible issues to provide accurate damage classification and localization on the vehicle body.
  3. Damage Severity Assessment: The AI model also analyzes the detected damages to assess their severity levels, assign severity ratings or scores based on predefined criteria, indicating the extent of the damage.
  4. Reporting and Visualization: The platform also generates a comprehensive damage assessment report for each uploaded image or set of images which include details about the detected damages, their severity levels, and locations on the vehicle. There are also visual annotations or overlays on the images to highlight the identified damages.
  5. Cost Estimation We leverage strategic partnerships to provide an estimated repair cost based on the severity assessment and localization of vehicle spare parts pricing.

Utilization Channels​

The utilization channels of the Auto Claims product encompass diverse access points catering to various user needs. Each utilization channel within the Auto Claims product serves a distinct purpose, offering ease of access and a tailored experience for both users and insurers.

  1. WhatsApp Bot
    This provides a user-friendly and accessible interface for initiating the policy purchase and underwriting process. It also enables convenient interaction for users to report/file claims using a familiar messaging platform.

  2. Dedicated Customer App
    Offers policyholders a comprehensive platform to purchase policies, manage active policies, and seamlessly submit claims. Enhances user experience by providing a centralized hub for insurance-related interactions.

  3. Insurer Dashboard
    Empowers insurers with a robust interface to efficiently process new policy purchases and manage claim requests.
    This also provides a comprehensive overview of damage assessment reports, customers, policies, and transactions for streamlined management.

  4. Underwriting, Claims, and Assessment API
    Serves as a foundational element, allowing seamless integration of Auto Claims functionalities into third-party systems.
    Fundamentally, it facilitates streamlined integrations of the underwriting processes, claims submissions, and accurate assessments for insurer ERPs.